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Terms and conditions

Mar-lines is een sociale onderneming waarbij ik kunst inzet ten behoeve van de planeet. Een deel van de opbrengst van elk werk wordt gedoneerd aan een mooi doel ten behoeve van de planeet en al haar inwoners.

In deze algemene voorwaarden lees je meer over Mar-lines, over de standaardrandvoorwaarden die gelden bij elke koop die wordt verricht op Mar-lines. Zo begrijp je als consument waar je aan toe bent en wat je van Mar-lines kunt verwachten. Mar-lines reserves the right to change these general terms and conditions. 

Heb je een vraag? Neem contact met mij op via info@mar-lines.com.

Index:

Article 1 - Definitions

Article 2 - The entrepreneur

Article 3 - Applicability

Article 4 - The offer

Article 5 - The agreement

Article 6 - Return policy

Article 7 - The price and payment

Artikel   8 – Conformiteit

Article 9 - Delivery time and shipping costs

Article 10 - Complaints and disputes

Article 1 - Definitions

In these conditions the following terms have the following meanings:

  1. Time for reflection: the period within which you as a consumer of Mar-lines can make use of your right of withdrawal;
  2. Consumer: the natural person who does not act in the exercise of a profession or business and who enters into a distance contract with Mar-lines;
  3. Day: calendar day;
  4. Duration transaction: a distance contract with regard to a series of products, the delivery and / or purchase obligation of which is spread over time;
  5. Durable data carrier: any means that enables you as a consumer of Mar-lines to store information that is addressed to you personally in a way that enables future consultation and unaltered reproduction of the stored information.
  6. Right of withdrawal: the possibility for you as a consumer to cancel the distance contract within the cooling-off period;
  7. Model form: the model withdrawal form that Mar-lines makes available that you as a consumer can fill in if you want to exercise his right of withdrawal.
  8. Entrepreneur: In these general terms and conditions this stands for Mar-lines, the natural or legal person who offers products remotely to consumers;
  9. Distance Agreement: an agreement whereby, within the framework of a system organized by Mar-lines for distance sales of products and / or services, up to and including the conclusion of the agreement, only one or more techniques for distance communication are used;
  10. Remote communication technology: means that can be used to conclude an agreement, without the consumer and entrepreneur being together in the same room at the same time.
  11. Terms and Conditions: the present General Terms and Conditions of Mar-lines.
Article 2 - The entrepreneur

Mar-lines

info@mar-lines.com

KvK-nummer: 80261345

Btw-identificatienummer: NL003414287B23

Article 3 - Applicability
  1. These general terms and conditions apply to every offer from the entrepreneur and to every distance contract and orders between entrepreneur and consumer.
  2. Before the distance contract is concluded electronically, the text of these general terms and conditions will be made available to the consumer electronically on the order form in such a way that it can be easily stored by the consumer on a durable medium. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be inspected electronically and that they will be sent free of charge electronically or otherwise at the request of the consumer.
  3. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second paragraph applies mutatis mutandis and in the event of conflicting general terms and conditions, the consumer can always rely on the applicable provision that is most favorable to him.
  4. If one or more provisions in these general terms and conditions are at any time wholly or partially null and void or destroyed, the agreement and these terms and conditions will remain in force and the relevant provision will be immediately replaced in mutual consultation by a provision that the purport from the original as closely as possible.
  5. Situations that are not regulated in these general terms and conditions must be assessed "in the spirit" of these general terms and conditions.
  6. Uncertainties about the explanation or content of one or more provisions of our terms and conditions should be explained "in the spirit" of these general terms and conditions.
Article 4 - The offer
  1. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
  2. The offer is without obligation. The entrepreneur is entitled to change and adapt the offer.
  3. The offer contains a complete and accurate description of the products and / or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are a true representation of the products and / or services offered. Obvious mistakes or errors in the offer are not binding for the entrepreneur.
  4. All images, specifications and data in the offer are indicative and cannot give rise to compensation or termination of the agreement.
  5. Images of products are a true representation of the products offered. The entrepreneur cannot guarantee that the displayed colors exactly match the real colors of the products.
  6. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This concerns in it
    special:
    • the price including taxes;
    • the possible costs of shipping;
    • the way in which the agreement will be concluded and which actions are required for this;
    • whether or not the right of withdrawal applies;
    • the method of payment, delivery and implementation of the agreement;
    • the term for accepting the offer, or the term within which the entrepreneur guarantees the price;
    • the level of the rate for distance communication if the costs of using the technique for distance communication are calculated on a basis other than the regular basic rate for the means of communication used;
    • whether the agreement will be filed after the conclusion, and if so, how it can be consulted by the consumer;
    • the way in which the consumer, before concluding the agreement, can check the information provided by him under the agreement and, if necessary, restore it;
    • any other languages in which, in addition to Dutch, the agreement can be concluded;
    • the behavioral codes to which the entrepreneur is subject and the way in which the consumer can consult these behavioral codes electronically; and
    • the minimum duration of the distance contract in the event of an extended transaction.
Article 5 - The agreement
  1. Subject to the provisions of paragraph 4, the agreement is concluded at the time of acceptance by the consumer of the offer and compliance with the corresponding conditions.
  2. If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.
  3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and he will ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.
  4. The entrepreneur can - within legal frameworks - inquire whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request or to attach special conditions to the implementation.
  5. The entrepreneur will send the following information with the product or service to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:
  6. he visiting address of the business location of the entrepreneur where the consumer can go with complaints;
  7. the conditions under which and the way in which the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
  8. information about guarantees and existing service after purchase;
  9. the information included in article 4 paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this information to the consumer before the execution of the agreement;
  10. the requirements for terminating the agreement if the agreement has a duration of more than one year or is indefinite.
  11. In the event of an extended transaction, the provision in the previous paragraph applies only to the first delivery.
  12. Each agreement is entered into under the suspensive conditions of sufficient availability of the products concerned.
Article 6 - Return policy

It may happen that you want to return an order. Perhaps because you do not like the work or perhaps there is another reason why you would not want the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.

  1. When purchasing products, the consumer has the option to dissolve the contract without giving any reason within 14 days. This reflection period starts on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and announced to the entrepreneur.
  2. During the reflection period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he makes use of his right of withdrawal, he will return the product with all accessories supplied and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.
  3. If the consumer wishes to make use of his right of withdrawal, he is obliged to make this known to the entrepreneur within 14 days after receipt of the product. The consumer must make this known by sending an email to info@mar-lines.com. After the consumer has indicated that he wishes to exercise his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned on time, for example by means of proof of shipment.
  4. If the consumer makes use of his right of withdrawal, the costs of return will not exceed the cost of the return. You will be credited the full order amount including shipping. Only the costs of return are therefore for the account of the consumer. These costs are approximately 7.25 per package, consult the website of your carrier / pos package service for the exact rates.
  5. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after the withdrawal. The condition is that the product has already been received back by the online retailer or conclusive proof of complete return can be submitted. Reimbursement will be made via the same payment method used by the consumer unless the consumer explicitly gives permission for a different payment method.
  6.  In case of damage to the product due to careless handling by the consumer himself, the consumer is liable for any depreciation of the product. So handle the product with care and make sure that it is properly packaged for return.
  7. The consumer cannot be held liable for the value reduction of the product if the entrepreneur has not provided all legally required information about the right of withdrawal, this must be done before the conclusion of the purchase agreement. At Mar-lines you indicate before concluding the purchase agreement that you have read and agree to the general terms and conditions, so that the purchase agreement can be finalized. 
  8.  The entrepreneur can exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the agreement.

  9. Exclusion of the right of withdrawal is only possible for products:

    a.that have been created by the entrepreneur in accordance with the specifications of the consumer;

    b. that are clearly personal in nature;

    c. that cannot be returned due to their nature;

  10. If, after the expiry of the periods referred to in paragraphs 2 and 3, the customer has not made it known that he wishes to make use of his right of withdrawal resp. the product has not been returned to the entrepreneur, the purchase is a fact. In all cases, please contact info@mar-lines.com if you have any doubts or questions about this part of our terms and conditions.
Article 7 - The price and payment
The prices stated on our webshop include VAT and exclude shipping costs. The shipping costs always amount to € 6.50. Mar-lines sends the work after the payment has been received via the payment method chosen by you.

1.    During the period of validity stated in the offer, the prices of the products and / or services being offered will not be increased, except for price changes due to changes in VAT rates.

2.    Contrary to the previous paragraph, the entrepreneur can offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, at variable prices. This link to fluctuations and the fact that any stated prices are target prices are stated in the offer.

3.    Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.

4.    Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:

a. they are the result of statutory regulations or provisions; or

b. the consumer has the authority to cancel the agreement on the day on which the price increase takes effect.

5.    The prices stated in the offer of products or services include VAT.

6.    All prices are subject to printing, typesetting and writing errors. No liability is accepted for the consequences of printing, typesetting and writing errors. In case of printing, typesetting and writing errors, the entrepreneur is not obliged to deliver the product at the wrong price.

7. Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the reflection period as referred to in Article 6 paragraph 1. 

8. The consumer has the duty to report inaccuracies in provided or stated payment details to the entrepreneur without delay.

9. In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs made known to the consumer in advance.

Article 8 - Conformity
Mar-lines finds it important that the work you order meets the expectations that we create and that you have as a buyer. Conformity also refers to the legal guarantee.
 
  1. The entrepreneur guarantees that the products and / or services comply with the agreement, the specifications stated in the offer on the date of the conclusion of the agreement, existing legal provisions and / or government regulations.
  2. A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur on the basis of the agreement.
  3. Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 2 weeks after delivery. Return of the products must be in the original packaging and in new condition. You can reach Mar-lines at info@mar-lines.com.
Article 9 - Delivery time and shipping costs

Mar-lines does its utmost to deliver the order to you as soon as possible. The delivery time of Mar-lines is on average three working days.

  1. The entrepreneur will take the greatest possible care when receiving and implementing orders for products. We try to ship orders placed before 6 pm on working days within 48 hours. However, we are not always able to achieve this. In that case you will receive an email with information about when you can expect your package.
  2. The place of delivery is the address that the consumer makes known to the company
  3. With due observance of what is stated in paragraph 4 of this article, the company will execute accepted orders expeditiously, but no later than 30 days, unless the consumer has agreed to a longer delivery period. If the delivery is delayed, or if an order cannot or only partially be executed, the consumer will be notified of this no later than 30 days after placing the order. In that case, the consumer has the right to terminate the agreement without costs. The consumer is not entitled to compensation.
  4. All delivery times are indicative. The consumer cannot derive any rights from any stated terms. Exceeding a term does not entitle the consumer to compensation.
  5. In case of dissolution in accordance with paragraph 3 of this article, the entrepreneur will refund the amount that the consumer has paid as soon as possible, but no later than 14 days after dissolution.
  6. The risk of damage and / or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated in advance and announced to the entrepreneur, unless explicitly agreed otherwise.
  7. The prices stated on our webshop are exclusive of shipping costs. The shipping costs are: € 6.50.
  8. Delivery is via PostNL. In general, delivery will take place on a business day between 9:00 AM and 6:00 PM. Unfortunately, we cannot guarantee the time of delivery.
Article 10 - Complaints and disputes

We do everything we can to prevent it, but if you nevertheless have a complaint about Mar-lines, we point out your rights and options here /

  1. The entrepreneur has a well-publicized complaints procedure and handles complaints in accordance with this complaints procedure.
  2. Complaints about the implementation of the agreement must be fully and clearly described and submitted to the entrepreneur within 2 months, after the consumer has discovered the defects.
  3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will reply within 14 days with a notice of receipt and an indication when the consumer can expect a more detailed answer.
  4. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute settlement.
  5. In case of complaints, a consumer must first turn to the entrepreneur. If a solution is not reached, the consumer has the option of having his complaint handled by an independent disputes committee, the decision of which is binding and both entrepreneur and consumer agree with this binding decision. Submitting a dispute to an independent disputes committee involves costs that must be paid by the consumer to the relevant committee. It is also possible to register complaints via the European ODR platform (http://ec.europa.eu/odr).
  6. A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.
  7. If a complaint is found to be well-founded by the entrepreneur, the entrepreneur will replace or repair the delivered products free of charge, at its option.

  8. On agreements between the entrepreneur and the consumer to which these general terms and conditions apply only Dutch law applies. Even if the consumer lives abroad.

  9. The Vienna Sales Convention does not apply.